1777 basel Privacy Policy

1 Data Collection

1777 basel collects user information in several ways. During registration, during transactions, and during general use of the platform, various types of data are naturally recorded in our systems.

1.1 Information You Provide Directly

The types of information you actively provide to us include:

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification
• Financial transaction details — such as deposit and withdrawal records via bKash, Nagad, Rocket, or Upay
• Messages sent during contact or complaints

1.2 Automatically Collected Information

When you browse the 1777 basel platform, certain information is collected automatically. This includes your device type and operating system, internet browser, IP address, page views and session duration, and patterns in how you navigate the site. This information does not directly identify you, but helps improve the performance of the platform.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies. Cookies are small text files stored in your browser. They keep your login session active, remember your preferences, and help analyse site usage. You can disable cookies from your browser settings, but doing so may cause some features to not work properly.

2 Purpose of Data Use

1777 basel does not collect data without a reason. Every piece of information has a specific and legitimate purpose.

• Account Management: Handling registration, login verification, and account security.
• Financial Transaction Processing: Completing deposits and withdrawals smoothly and preventing fraud.
• Customer Support: Responding to your complaints, questions, or requests — in Bengali and English via 24-hour live chat and email.
• Bonus and Promotion Management: Verifying eligibility for welcome bonuses or other offers.
• Legal Obligations: Complying with applicable laws and implementing responsible gaming rules.
• Platform Improvement: Analysing user behaviour to improve the quality of the site.
• Security and Fraud Prevention: Detecting unauthorised access and suspicious activity.

Your data is never sold to third parties. Our Terms and Conditions explain these matters in further detail.

3 Data Sharing and Disclosure

1777 basel never sells your personal data for commercial purposes. However, in certain specific situations, limited information may be shared with third parties.

3.1 Service Provider Partners

For activities such as payment processing, technology infrastructure, or customer support, we work with trusted service providers. These organisations receive only the data needed for their specific task and are bound by strict confidentiality agreements with us.

3.2 Legal Requirements

If disclosure of information is required by a court order, a lawful request from an investigative authority, or applicable law, we are obliged to comply. In such cases, only the specifically requested information will be provided — nothing more.

3.3 Business Transfers

If a business merger or acquisition occurs in the future, user data may form part of that process. In such cases, you will be notified in advance and this privacy policy will be updated.

4 Data Security Measures

1777 basel applies multiple layers of security to keep your data safe.

• SSL Encryption: The highest level of encryption is used during data transmission.
• Password Hashing: Your password is never stored directly — it is transformed using a strong hashing algorithm.
• Access Control: Only authorised staff can access specific data.
• Regular Security Audits: Security tests are conducted periodically to identify system vulnerabilities.
• Firewall and Intrusion Detection: Unauthorised access attempts are detected and blocked immediately.

However, no method on the internet is 100% secure. We make every effort, but we state honestly that absolute certainty cannot be guaranteed in any digital environment.

5 Data Retention Period

How long your data is kept depends on why it was collected. Data for active accounts is retained while the account remains open. After an account is closed, certain data may be kept for a defined period due to legal requirements or financial transaction records. Data that is no longer needed is securely deleted once its purpose has been fulfilled.

6 Your Rights

You have important rights over your own data. 1777 basel respects these rights.

6.1 Right to Access

If you want to know what information is held in your account, contact us. We will respond within a defined timeframe.

6.2 Right to Correction

If there is any error or incompleteness in your data, you can request a correction. You can update basic information yourself from your account settings.

6.3 Right to Deletion

In certain circumstances, you can request that your data be deleted. However, this right may be limited where legal obligations or ongoing transaction records are involved.

6.4 Right to Object to Processing

You can object to your data being used for marketing or profiling purposes. In such cases, we will stop that specific use.

6.5 Right to Withdraw Consent

If you have given consent for a specific type of data processing, you can withdraw that consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.

7 Privacy of Minors

1777 basel is for persons aged 21 and above only. We do not intentionally collect data from minors. If it comes to our attention that a minor has opened an account, that account will be closed and the related data will be deleted. Read our Responsible Gaming Guidelines for more details on this matter.

8 International Data Transfers

Our servers and service providers may be located in various countries. When your data is transferred outside Bangladesh, equivalent protection to this policy is ensured. We only work with partners who are committed to proper data security.

9 Third-Party Links and Services

Our platform may include content from game providers such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe. These organisations have their own privacy policies. 1777 basel has no control over data collected when you use their services. We recommend reading the relevant policies of those organisations as well.

10 Changes to This Policy

1777 basel reserves the right to update this privacy policy as needed. If significant changes are made, you will be notified via your registered email or through a notice on the site. Continued use of the site after changes indicates your agreement to the updated policy. If you have any questions, you will find answers to common queries on our FAQ page.

11 Contact

If you have any questions, objections, or requests regarding this privacy policy, contact us directly.